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FAQ of Onlinerecipesbook.com, powered by OnlineRecipesBook.com

Here you'll find general topics that might be of interest for your inquiry.

  • The terms of the service and scope of the service.

    What is Onlinerecipesbook.com?

    OnlineRecipesbook.com is a casual cooking & recipes site that allows you to view lots of recipes, tips and enjoy countless hours of fun. You can create either look at the previews for free or subscribe to a VIP membership. Signing up is easy so you can get started right away.

    VIP Membership

    Upon signing up all participants receive a VIP membership at OnlineRecipesbook.com with a period that may vary in length. You can enjoy several additional benefits and features that a Free user cannot access. A VIP membership may be terminated at any time. If the membership is not terminated within the prepaid period, it will automatically be renewed, please see terms To learn more about the extra benefits of being a VIP member, check out "What are the advantages of a VIP membership?"

    What are the advantages of a VIP membership?

    As a VIP member, you pay for extra services that a Free user does not have access to. This service does not include functions or features that can help increase your chances of winning. As a VIP member you will be able to view extended recipes, receive VIP Support to get to the front of the line at customer service, and have access to special recipes exclusively for VIP members and much more

    Terms and Conditions

    You can read our terms. Please note that you have actively agreed to these when you signed up for a membership at OnlineRecipesbook.com.

  • Here you'll find general topics that might be of interest for your inquiry.

    How do I view a recipe?

    When you want to view a recipe at OnlineRecipesbook.com you need to log in. Sign in with the registered e-mail address and password in the top right corner. If you need help remembering your password, simply click on "Forgot password" and we will send you an e-mail. If you don’t have a user, you can quickly create a profile. You merely have to submit name, e-mail address and pick a password. It's quick and simple. See an overview of all the recipes by clicking on 'recipes' at the top of the page and click on the recipe you wish to view. Have fun!

    I don’t know my password. How do I reset it?

    If you signed up through one of our introductory offers, your password was automatically generated and sent to you by e-mail. If you created a membership on the OnlineRecipesbook.com, you picked your own password. In any case you can easily retrieve the password if you either forgot it or can't find the e-mail that was sent to you with login information. All you have to do is go to OnlineRecipesbook.com and click on "Log in" at the top right. You need to select "Forgot password" on the pop up and then enter the e-mail address that you signed up with. Once you have pressed confirm, you should receive your password in your inbox within a few minutes. If the e-mail fails to appear, please try checking your "spam folder" as they sometimes mistakenly end up there. Should the system report an error, try entering any other e-mail address you may have. Perhaps you accidentally signed up with an old e-mail address. If all fails, feel free to contact customer service.

    I have never signed up to this website. Why am I being charged?

    If you have been charged by OnlineRecipesbook.com, it means you have signed up for a VIP membership. Registration is typically done through one of our introductory offers. The offer gives you a trial membership for a small charge, and often the opportunity to receive a welcome gift. To know more about your membership, please send an email to [email protected] and we will send you the information to your email address.

    Cancellation

    Basic membership cancellation

    If you wish to cancel your free Basic membership and thus your profile at OnlineRecipesbook.com, log in and click on your name in the menu at the top of the page. Select 'My Account' and then click on 'Delete Member’ under the section 'Membership'. You will receive an e-mail confirming that your profile has been deleted shortly after. Please note that you will no longer be able to log in and view. If you do not receive your confirmation e-mail shortly after cancelling, please check your Spam folder. If you cannot find it, please contact customer service for assistance.

    I’d like to cancel my premium membership We strive to answer all inquiries within 24 hours on weekdays.

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    I’d like to apply for a refund We strive to answer all inquiries within 24 hours on weekdays.

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    Newsletters

    All users of OnlineRecipesbook.com receive OnlineRecipesbook.com’s newsletter which is sent to their registered e-mail address. If you do not wish to receive OnlineRecipesbook.com’s newsletter, you can unsubscribe at any time by clicking on the link at the bottom of the newsletter or via your account on OnlineRecipesbook.com.

    All users of OnlineRecipesbook.com receive OnlineRecipesbook.com’s newsletter which is sent to their registered e-mail address. If you do not wish to receive OnlineRecipesbook.com’s newsletter, you can unsubscribe at any time by clicking on the link at the bottom of the newsletter or via your account on OnlineRecipesbook.com.

    None of the above answers my question If you are unable to find the answer you were looking for, please leave us a message and we will try to reply within 24 hours.

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  • Here you'll find general topics that might be of interest for your inquiry.

    Winnings & Prizes

    If you are one of the lucky winners at: OnlineRecipesbook.com, you will immediately be sent a message via e-mail. The winner notification e-mail is sent to the e-mail address that you signed up with. As such it is very important that you provide the correct e-mail address when you sign up at: OnlineRecipesbook.com. Please contact customer service if you realize that you have made a typo or the like. The winner e-mail is sent automatically when winners are drawn and also serves as a receipt. All winners have 14 days to claim their prize. After 14 days, all rights to the prize are lost. At: OnlineRecipesbook.com you must validate your winnings in order for them to be paid to you or sent to your address. Your name and your winnings/prizes will be posted on the list of winners when your winnings/prizes are approved by: Onlinerecipesbook.com.

    How do I validate my membership in order to receive my gift/prize?

    You can validate your membership and thus receive your gift/prize by logging onto OnlineRecipesbook.com.

    If you are our lucky winner you will automatically be contacted by us via email. To receive your gift, please follow the instructions in the email that will be sent to you. You need to fill in all of the fields. Please note that when it comes to user validation documents such as a copy of your passport, driving license or utility bill, you must upload an image file. PDFs and other types of files are not accepted by the system. Once your information has been approved, you will receive an e-mail confirming this. If you do not receive the e-mail, feel free to contact customer service for assistance or check out "I am not receiving e-mails". Please also make sure that everything has been filled out properly and sent to us. Naturally, the gift/prize will automatically be sent to you shortly after the information has been approved.

    Why was my validation rejected?

    In order for your membership to be validated, you must upload a valid identification photo such as a copy of your driving license, passport or utility bill showing your name and address. The information disviewed must match your profile. As such, the validation might have been rejected due to not matching. Another possibility is that the uploaded image is too blurry and we were therefore unable to confirm your information. Try uploading a new picture. Finally, the system may have identified your registration as an attempt to violate our terms and condition.

    OnlineRecipesbook.com does not allow for more than one membership to be created as a way of benefiting further from an introductory offer. Only one welcome gift can be received per household during any given 6 month period. Please note that the above does not affect your membership which is still active.

    I have received a gift card instead of a physical prize. Why is that? If a particular item is out of stock, OnlineRecipesbook.com reserves the right to fulfill their obligation with a different gift of the same value. As such, you might end up receiving a gift card in the mail or a voucher sent pr. e-mail rather than a physical prize. Please note that this is stated both on the introductory offer that you signed up through and in the terms which you have actively agreed to when signing up.

    Violation of the rules

    Prizes and gifts OnlineRecipesbook.com reserves the right to reject a winner if a breach of rules has occurred or if it is deemed that the user has won the prize in a dishonourable manner. OnlineRecipesbook.com reserves the right to reject any claims for prizes/welcome gifts, if it is considered that these were acquired dishonestly by cheating with, for instance, IP addresses, e-mail addresses, credit cards etc. The above also applies to the creation of multiple users if OnlineRecipesbook.com deems that this has been done as an attempt to take advantage of various welcome gifts or prizes through campaigns, recipes etc. The assessment of this is always the right of OnlineRecipesbook.com who can, at any time, reject a user should it be assessed that the user has cheated in accordance with the aforementioned. If you are found to have cheated in any of the recipes that are available on OnlineRecipesbook.com, this will be reported to the police who will investigate the case as fraud. Persons under 18 It is illegal for anyone under the age of 18 to view online recipes and therefore it is not allowed for persons under 18 to be members of OnlineRecipesbook.com.

    None of the above answers my question If you are unable to find the answer you were looking for, please leave us a message and we will try to reply within 24 hours.

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  • If you experience any problems, it is always a good idea to try refreshing the page by pressing 'Ctrl' and 'R'. If there have been changes to the page since your last visit, this may result in some technical difficulties. You are always welcome to contact Customer Service if you encounter any problems or errors on the site. Please remember to send a detailed description of the problem and, if possible, a screenshot.

    I am not receiving Onlinerecipesbook.com e-mails. How do I fix this?

    There may be several reasons as to why you are not receiving e-mails from OnlineRecipesbook.com. For instance, if you have an Outlook e-mail account (Hotmail, MSN, Live, etc.), you may experience problems. Check your spam filter to ensure that e-mails from OnlineRecipesbook.com are not accidentally ending up in this folder. Be sure to add the e-mail domain '@ OnlineRecipesbook.com' to your e-mail account's safe senders list. OnlineRecipesbook.com's automated e-mails are sent to you from [email protected] If you still are not receiving e-mails from OnlineRecipesbook.com, contact your ISP to find out whether your provider is blocking e-mail traffic from us. Please follow these guides to hopefully resolve the issue.

    Guide for Outlook:

    1. Sign in to your Outlook account.
    2. Click on the icon of 'Mail settings' in the upper right corner.
    3. Click on 'Options'.
    4. Find the section ‘Junk email’ and click on ‘Safe mailing lists'.
    5. Enter 'OnlineRecipesbook.com' in the box and click on the + icon to add.

    Guide for Outlook:

    1. Sign in to your Outlook account.
    2. Click on the icon of 'Mail settings' in the upper right corner.
    3. Click on 'Options'.
    4. Find the section ‘Junk email’ and click on ‘Safe mailing lists'.
    5. Enter 'OnlineRecipesbook.com' in the box and click on the + icon to add.

    Guide for Gmail:

    1. Log onto your Gmail account.
    2. Click on 'Settings' in the upper right-hand corner.
    3. Click on 'Filters'.
    4. Find 'Create a new filter' at the bottom of the page.
    5. Enter 'OnlineRecipesbook.com' in the 'From' field.
    6. Click on 'Next step'.
    7. Select 'Never send it to Spam'.
    8. Click on 'Create filter'.

    You should now be able to receive all e-mails sent from OnlineRecipesbook.com to your e-mail address. If you are still not receiving e-mails from us, please feel free to contact customer service.

    I cannot view

    First refresh the page by pressing F5 on your computer keyboard and try again. If you continue to experience problems, please take a screenshot/screenshots documenting the issue and send these along with a description of the problem to customer service.

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    I cannot view

    If you are experiencing difficulties with uploading images, this might be because you are using a file that the system cannot accept such as PDF or doc files. Another explanation could be that the file is too large. Please follow the instructions you find on the left of the 'box'. If your updated information will not save, try to fill out a section at a time and then click on 'Save all information' at the bottom of the page. If you continue to experience problems, please send a screenshot and a description of the problem to customer service.

    Banners are not disviewed

    If you cannot see the banners that you need to click on after viewing a recipe, it might be because you have installed or enabled ad blocking on your computer. Please disable the blocker and then refresh the page. If you continue to experience problems, please send a screenshot and a description of the problem to customer service who will investigate it further.

    Long wait on recipes

    If you are experiencing long waits while trying to view or access the recipes, it may be that the system is overloaded. Perhaps consider trying again later. If the problem persists, please contact customer service.

    None of the above answers my question If you are unable to find the answer you were looking for, please leave us a message and we will try to reply within 24 hours.

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  • Our privacy policy. Please see for the complete privacy policy.

    Which personal information do we gather from you?

    When you gain access, sign up, participate in, create an account or in other way uses our services, we can collect personal information about you. The personal information, we collect, depends on the circumstances and the services you use, but can consist of the following:

    Personal information which you actively provide us • Name, e-mail, phone number and address.
    • Gender
    • Birthdate
    • Nationality
    • Payment information
    • User identification, included username for login, password, secret question and the answers of this.

    What Personal information is gathered from third party

    We may supplement the information we collect from you with information we receive from third parties and through your use of websites, products or services offered by other companies in our group, OnlineRecipesBook.com(“OnlineRecipesBook”). This can for example Include information we receive from third parties who provide our payment solutions in order to enable payment when using our Services.

    Where do we process your personal information?

    The personal data we collect from you can be transferred to and stored at a destination outside the European Economic Area (“EEA”), including destinations not covered by a decision of the European Commission on an adequate level of protection for the processing of personal data. It can be shared with other companies within the OnlineRecipesBook.com, handled by employees working for us or for one of our suppliers outside the EEA. Such staff may, for example, be involved in fulfilling your order, processing your payment information and performing our support services. We take all reasonable precautions to ensure that your personal information is processed safely and in accordance with this Privacy Policy and has taken appropriate safeguards to protect your personal information. For further information about or a copy of these safeguards, please contact us using the contact information found at the end of this Privacy Policy.

    How do we protect your personal information?

    Protecting your personal information is important to us. All personal information you provide us is stored on secure servers and we have strict procedures to protect against loss, abuse, unauthorized access, change, disclosure or destruction of your personal information. Any payment transactions will be encrypted by industry standard technology and subject to PCI security standards. While we work hard to protect your personal data, we cannot guarantee that our security measures prevent any unauthorized attempts to access, use or disclose personal information. However, we maintain safety and incident plans, including plans for handling any breach of data security, in case of a physical or technical incident to handle this in a timely fashion and limit any adverse effect of such an incident.

    None of the above answers my question

    If you are unable to find the answer you were looking for, please take a look at our Privacy Policy or leave us a message.

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